Privacy Policy

This policy explains what information Tardis Consulting LLC ("Tardis Consulting", "we", "us") collects from clients and website visitors, how we use it, and the choices you have. Tardis Consulting LLC is a Minnesota limited liability company. Questions about this policy go to support@tardisconsulting.com.

Information we collect

• Contact details you give us. Your name, company, email address, mailing address, and phone or mobile number, provided when you contact us, sign a service agreement, or are onboarded as a client.
• Information needed to deliver services. Details about the systems, accounts, devices, and networks we support for you, and the records we keep while doing that work (service tickets, notes, configuration, and monitoring data).
• Support conversations. Emails, text messages, and calls exchanged with us, so that we can keep a record of the work and follow up.
• Billing information. What is needed to invoice you and record payment. Card details, where used, are handled by our payment processor and are not stored by us.
• Website use. Our web server keeps ordinary access logs (IP address, browser, pages requested). The site does not use third-party analytics or advertising cookies. If you use the contact form, we receive what you type into it.

How we use it

• To deliver, support, and secure the services you have engaged us for.
• To communicate with you about your account, service tickets, scheduling, outages, and maintenance.
• To invoice you and keep accounting records.
• To meet legal, tax, and contractual obligations, and to protect our systems and our clients.

We do not sell personal information, and we do not use it for third-party advertising.

Text messaging (SMS)

If you provide a mobile number and agree to receive text messages, we may text you about your account and the work we do for you: replies to your questions, service ticket updates, scheduling confirmations, and notices about your systems such as an outage or a maintenance window. We do not send marketing or promotional texts.

• Message frequency varies with the work in progress. Message and data rates may apply.
• Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us at support@tardisconsulting.com or (612) 540-0364.
• Consent to receive text messages is not a condition of purchasing any service.

Our text-messaging terms are in the Terms of Service.

Who we share it with

We share information only as needed to run the business and deliver services:

• Service providers who process information on our behalf: cloud hosting, email, telephony and text-messaging carriers, payment processing, and the vendors whose products we manage for you. They may use it only to provide their service to us.
• Legal requirements. When required by law, subpoena, or to protect the rights, property, or safety of Tardis Consulting, our clients, or others.
• Business transfers. If the business is sold or merged, client records may transfer with it under the same commitments.

How long we keep it

We keep client records for as long as we provide services to you and afterwards for as long as needed for accounting, legal, and contractual purposes. Support and messaging history is kept as part of the service record for the same period.

Security

Client information is held in access-controlled systems with encryption in transit and at rest, and access limited to the people doing the work. No system is perfectly secure, and we will tell you promptly if we learn that your information has been exposed.

Your choices

• You can ask to see, correct, or delete the personal information we hold about you by emailing support@tardisconsulting.com. We may need to keep some records to meet legal or contractual obligations.
• You can stop text messages at any time by replying STOP.
• You can unsubscribe from any non-essential email using the link in the message or by contacting us.

Children

Our services are for businesses. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy we will post the new version here with a new effective date. Material changes affecting existing clients will also be sent to the contact on file.

Contact

Tardis Consulting LLC
Email: support@tardisconsulting.com
Phone: (612) 540-0364